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SHIPPING INFORMATION

Shipping Time

valuesgoods has put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Our goal is to offer you the best shipping options, no matter where you live.

The total time is the sum of the processing time and the shipping time.

· Processing time: the time between when you place an order and when we ship it. It may need 1-3 business days.

· Shipping time: the time between when your order has been shipped and delivered to you. The time depends on which shipping method you choose.

Since our products are located in different warehouses, we have different shipping times for different shipping warehouses.. We do not support shipping to countries/regions not listed in the table, such as China, Hong Kong, etc.

Note:

1. Since different products are located in different warehouses, and the number of products is relatively large, they will not be listed one by one. But when the buyer choosing the logistics method, we will list the shipping time and shipping cost.

2. If an order contains goods from two or more warehouses, we may divide the order into two or more packages, and the delivery time of the two packages may be different.

For Chinese Warehouses, valuesgoods offers 2 different shipping methods: Registered Air Mail and Priority Line. Below are the estimated shipping times and costs according to different shipping methods.

For Overseas Warehouses, we offer Expedited Shipping, and we will choose DHL, DPD, FedEx Ground and other companies as our logistics contractors. The specific situation will be based on the cost and whether the logistics company supports delivery, etc. to select the logistics contractor.

Note: The above shipping time is calculated by using business days. This is a general guide and delays maybe caused due to force majeure, natural disasters, inclement weather, war, public holidays, and factors out of our control.

About Tax

Customers are responsible for import duty/tax if applicable. We make sure that our couriers use the best way to clear the import procedures. We will not be responsible for any import tax or duty.

About EU VAT Policy

For orders placed now, and arrive after July 1st, if the package will be charged VAT and handling costs. Wiibuying will undertake it within all the shipping way, Wiibuying will reimburse any import costs incurred by sending the appropriate papers if the order is placed before 1 July.

For orders placed after 1st July, if the package will be charged VAT and handling costs. Wiibuying will undertake it within all the shipping way. Wiibuying currently has no plans to include taxes and fees in product or logistics costs. Please rest assured to buy.

Note:The announcement above will apply for all the orders exported to Europe.

FAQ For EU VAT

Will duty-free shipping be available from Chinese warehouses (HK, CN, etc.)? (e.g. Priority line)
 Answer: Yes. For the duty-free shipping from CN, pls choose the priority line.

If I choose duty free shipping, will I expect customs clearance or will it arrive as an EU parcel?
 A: Still need customs clearance. It is ship from CN, the logistics has its own way of customs clearance. If this method generates taxes and fees, we will bear them. If the customer paid the tax, we will refund it.

For purchases from EU warehouses, will there be any change compared to the situation before 1 July. If so, what?
 A: It is safe for European warehouses. There is no change.

Will it be indicated in the delivery method if the store will arrange VAT payment (IOSS)?
 A: The logistics department has not made indicate for the time being. We are negotiating with relevant departments to find a suitable plan.

Will the amount of VAT be indicated on the products pages?
 A: Wiibuying currently has no plans to include taxes and fees in product or logistics costs. Product prices and logistics costs remain unchanged.

Will there be any other changes compared to the situation before 1 July?
 A: Nothing has changed at the moment. For Wiibuying, we must do our best to keep customers’ rights and interests from harm, so we will not make any changes for the time being.

Track Order Information

Just simply enter your order number on the “Track Your Order” page, click “Track”, and you will be able to track your order.

Please feel free to contact us if you have any doubts or questions.

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